Innovations in Management

BIOGRAPHICAL NOTES

Bruce R. Matza brings a wealth of experience in executive leadership, staff & customer retention and customer service. He has over 35 years of experience with such prominent brands as Neiman Marcus, where he was a senior executive for 21 years.  He has advised numerous organizations including Walt Disney World, Harrods of London, Marriott, Motorola, Harley Davidson, Mandalay Bay Hotel & Casino, National Retail Federation, National Restaurant Association, American Society of Association Executives, US Chamber of Commerce, United Way of America and many others.  He currently serves as a strategic planning advisor and leadership mentor to over 250 physicians and executives.

He is author and creator of Becoming a Customer Service Star, initially designed for Walt Disney World.  It has been published by HRDQ and to date has sold over 250,000 copies to organizations interested in the enhancement of their customer satisfaction initiatives.

Bruce is a well-known speaker, seminar leader and facilitator.  He serves as an advisor for senior executives and physicians interested in further development of their leadership skills and impact on staff performance and customer satisfaction

Bruce has been featured in many articles and stories in addition to being a guest on The NBC Today Show.