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Becoming a Customer Service STAR

Becoming a Customer Service STAR starter kit

Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. Becoming a Customer Service Star has employees and managers evaluate their behavior in five critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.

Over 250,000 copies have been sold.

Available from HRDQ Publications

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The Brochure Strategy

The Brochure Strategy Book

You are about to learn a unique networking approach to a successful career change that gets you in front of decision-makers. The BROCHURE Strategy is for anyone in a position of leadership looking for a new career direction. Here is a proven job search process that does not depend on resumes and cover letters. It can lead to new employment opportunities as well as open doors to becoming a consulting adviser and specialist. The BROCHURE Strategy is a proactive, self-motivating process that allows you to present all your skills, qualities and values to a prospective company. You will be in total control of your future career search.

Available from Amazon and Kindle

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Grandma & Grandpa are Jewish

Grandma and Grandpa are Jewish book cover

This book was written for our grandchildren, Ava, Alec, Carter and Elle (who wasn’t born at the time of original publication). My hope is that this book brings them the pleasure of knowing that grandparents of different religions are no less loving, caring or devoted. Anne and I look forward to many years of watching them grow and realizing that we all share the same love of family and values toward life.

This is a terrific book for Jewish grandparents who have one or more grandchildren not being raised Jewish.

Available from Amazon and Kindle

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